Duke Energy Florida is prepared for hurricane season. Are you?


 Duke Energy Florida is prepared for hurricane season. Are you?

Hurricane preparedness is a commitment Duke Energy takes very seriously through long-term strategic planning.

The company has spent more than $2.4 billion since 2004 maintaining and strengthening its Florida power delivery system, including inspecting and replacing poles and trimming vegetation and trees. In 2016, more than 103,000 wood distribution poles were inspected, 82,000 were treated to prevent decay and 4,400 were replaced. Duke Energy Florida currently has more than 800,000 wood distribution poles and has replaced nearly 42,000 since 2006, which were identified through our Wood Pole Inspection Program.

The company simulates hurricane drills and participates in Florida’s state hurricane exercise to sharpen response and restoration times.

Duke Energy and its staff of meteorologists are constantly monitoring weather conditions, preparing to do whatever is necessary to maintain its high level of reliability and to react quickly when the power goes out.

The following tips can help you and your family stay safe if severe weather strikes and the power goes out:

 Create (or update) an emergency supply kit to save valuable time later. The kit should include everything an individual or family would need for at least two weeks, especially medicines and other supplies that might be hard to find after a storm strikes.

 Maintain a supply of water and non-perishable food.

 Ensure first-aid supplies and medicines are readily available. If electricity is needed to operate medical equipment, contact Duke Energy’s Customer Care Center at 800-700-8744, in advance of a storm to learn what to do in the event of a power outage or emergency.

 Review insurance policies, and include extra copies of the policies and other important documents in the emergency supply kit (ideally in a waterproof container).

 Keep flashlights on hand, ensure they’re operational, and maintain a supply of extra batteries.

 Keep a portable radio or TV, or NOAA weather radio on hand to monitor weather forecasts and official information.

 Maintain a plan to move family members – especially those with special needs – to a safe, alternate location in case an extended power outage occurs or evacuation is required. Pet owners can make arrangements to stay at evacuation shelters that accept pets, friends’ or family members’ homes, or pet-friendly hotels.

 Draw an emergency water supply in advance if one’s home or apartment depends on well water, in case well-water pumps become inoperable due to a power outage.

 Use backup electric generators safely, and follow manufacturers’ directions.

 Unplug major non-essential appliances. Advanced surge protection systems will protect homes from most power surges, but will not prevent damage from direct lightning strikes.


For a “Hurricane Kit Checklist,” important safety tips and more information on what to do before, during and after a storm, visit

For more tips on general emergency preparedness, visit the Florida Division of Emergency Management at

Outage reporting and status updates At any time, customers can report power outages by:

 Visiting on a desktop computer or mobile device

 Texting OUT to 57801 (Standard text and data charges may apply)

 Calling the automated outage-reporting system at 800.228.8485


For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy).