Your Better Business Bureau® Serving Northwest Florida is warning businesses and consumers in northwest Florida of a spoofing scam using BBB’s trusted name. The scam, reported across the country, including in northwest Florida, uses a false BBB e-mail address to entice recipients to access potentially damaging hyperlinks and attachments.
None of the BBB’s computer or e-mail systems is involved in this hoax and the attack has not affected the computer system of the BBB or compromised any BBB-held data.
The latest round of phishing e-mails reported to BBB appear to come from “firstname.lastname@example.org,” “email@example.com,” “firstname.lastname@example.org,” and possibly other spoofed email addresses. The emails include text similar to the text below and a copy of the BBB Accredited Business seal:
Sent: Wednesday, November 23, 2011 6:26 AM
To: Betty Graham
Subject: Complaint # 22101311
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.
The details of the consumer’s concern are included on the reverse.
Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
We encourage you to use our ONLINE COMPLAINT system to respond this complaint.
The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website:
If you have received a fraudulent e-mail, do NOT click on any of the links or open any attachments. It appears that these links lead to at least two different sites that have been hacked. While we are attempting to work with the owners of these hacked sites, as well as law enforcement officials, the sites do not appear to be based in the U.S.
If you clicked on links or opened any attachments in these emails, BBB recommends running a virus scan on your computer and working with IT professionals if a virus is found.
For additional information and advice you can trust about avoiding phishing and other scams, start with bbb.org.